Job Description

Our Vision is to be the best choice for healthcare in our community

The Interventional Pain Management office in Land O'Lakes is seeking a full-time Medical Receptionist to join their team!

The role will be responsible for the front office processes. Candidates must have experience with check in/check out and referrals in a medical office, also a quick learner and have excellent customer service skills. Knowledge of referral/authorization process desired.

Front office check in/out experience preferred.  **Travel required to both Land O'Lakes and Zephyrhills offices**

WHAT DOES FLORIDA MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best.  From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.

• Gives you an employer that you will have pride in working for
• Provides excellent training programs and opportunities for growth
• Offers Medical Benefits including:
  • Employer Contributions to HSA high deductible plan
  • Discounts at our medical facilities
  • Cigna Open Access OAPIN & OAP plans
• Supports Incentive based Wellness Programs
• Offers company sponsored Life Insurance with buy-up provisions
• Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
• Supports Paid Time Off and Holidays
• Gives generous 401K plan with annual 3% Employer contribution after one year of employment
• Values and appreciates its employees
• Boasts a reputation for superior health care and quality service

Essential Functions of the Position:

• Prepares e-chart prior to visit
• Prints encounter form, demographic verification form (DVF), other necessary forms per patient
• Assist traffic at front window
• Manages sign in sheets
• Schedules appointments
• Assists with medication refill requests
• Handles customer requests or needs
• Assists vendors
• Monitors the lobby for cleanliness and patients in distress

• Completes patient check in processes
• Distributes and collects new patient forms
• Verifies HIPAA and Privacy signatures are obtained
• Confirms photo ID is scanned into Intergy
• Confirms insurance cards are scanned into Intergy and keyed correctly
• Obtains patient signature on DVF at each visit
• Updates patient demographics as needed, including insurance
• Updates work flow event to “check in”
• Records “no show” appointments in the system
• Assists patients and providers at the conclusion of the patient’s visit
• Obtains patient signature for record releases and other forms as necessary
• Schedules follow up appointments
• Provides copies of names for prescribed specialists
• Enters recalls as needed
• Updates work flow event to “check out”
• Processes charges
• Pulls charges from pending status and reviews for accuracy
• Creates ailments if an appropriate ailments doesn’t already exist
• Ensures modifiers are in place as appropriate
• Attaches the appropriate insurances to each charge
• Posts charges and apply pre-collected payments
• Collects and processes monies due
• Collects co-payment amounts
• Collects patient balance dues
• Balances user journal and prepares cash reconciliation form
• Secures deposit and imprest funds
• Addresses Intergy tasks in a timely manner
• Answers phones and assists callers when primary responsibilities allow
• Directs calls to proper individuals
• Takes messages
• Completes the end of day processes
• Prints next day appointment schedules
• Empties HIPAA container into the destruction bin
• Logs off Intergy and out of the computer before leaving

Additional Responsibilities:

• Directs incoming faxes and mail to correct staff members
• Maintains an organized and clean work area
• Participates in maintenance of front office supplies
• Performs other incidental and related duties as required and assigned

Physical and Mental Demands:

• Normal physical ability; able to sit for long periods
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Above average ability to manage multiple tasks simultaneously

Occupational Exposure:

Low risk exposure to bloodborne pathogens and chemical hazards

Keys to Success in this Role:

• Prepare e-charts prior to appointment
• Assist traffic at the front window
• Collect and process monies due
• Address tasks in a timely manner
• Assist traffic on the phones
• Assist providers and patients at the conclusion of the visit
• Perform incidental duties as needed

Job Qualifications:

• High School Diploma or GED equivalent
• Minimum 1 year medical office experience
• Strong customer service orientation
• Excellent telephone etiquette
• Strong team player
• Basic computer proficiency
• Excellent multi-tasking skills
• Previous Check In/Check Out or medical office experience preferred

We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status   

#IND123

Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing . This policy is intended to comply with applicable laws regarding drug testing and any privacy rights

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