Job Description
DESCRIPTION
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Ready to elevate your career? We're in search of a dynamic and motivated individual to play a crucial role in our cutting-edge Facility Operations Center (FOC). If you thrive on problem-solving and want to be on the frontline of monitoring critical facility infrastructure, we're eager to learn more about you!
The FOC is the Command Center of AWS Data Centers. Our team is responsible for the remote monitoring of Data Center power and cooling infrastructure globally. The FOC is at the forefront of supporting Data Center critical teams, and initiating immediate event response.
Role Overview:
As a FOC Engineer, you will play a pivotal role in supporting our onsite operations teams by providing remote monitoring of Data Center infrastructure. Your expertise in critical facility infrastructure and your ability to thrive in a fast-paced setting will contribute to the overall success of our operations.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
- Analyze alarm monitoring systems, and follow escalation processes
- Review work requests from field technicians for compliance
- Create and document tickets
- Act as a key point of contact for onsite Data Center teams, offering support to optimize facility operations
- Maintain a solid understanding of critical facility infrastructure
- Execute vision and goals for the team or department
- Ability to support a 40-hour workweek, including weekends and holidays, as part of a fixed-shift schedule in our 24/7 operations environment
About the team
Welcome to the Facility Operations Center (FOC), the heartbeat of AWS's Command Center for Data Center Operations. At the FOC, we function as a unified team, tirelessly monitoring AWS Data Centers across the globe 24/7x365. Our operational model adheres to a follow-the-sun approach, eliminating the need for night-shift.
The pillars of our team are Safety, Security, and Availability. These principles guide every facet of our operations, reinforcing the reliability of AWS's Data Centers.
We seek candidates who share our commitment to safety, security, and availability, and who are driven to make a tangible impact within our team.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 2+ years of Command Control Center and/or relevant work experience in a critical facility environment
- 2+ years of Technical (Military/Trade School) training and/or experience or Bachelor's degree in engineering or equivalent
- Work a flexible schedule including weekends, and/or holidays
Job Tags
Holiday work, Full time, Work experience placement, Immediate start, Remote job, Flexible hours, Shift work,