Job Description
Position Summary:
The Deputy Chief, Technology reports directly to and partners closely with the Chief Operations Officer in leading technology strategies and department operations, and additionally assumes an acting leadership role for their team in the absence of the executive. This position oversees information systems and services, enterprise application development and AI initiatives, leading the Information Technology and Digital Transformation teams. The Deputy Chief works closely with executive team members to ensure the technological infrastructure and services meet the highest standards of excellence and are aligned with the strategic plan.
Key Responsibilities:
Strategic Technology Leadership
- Develop and execute comprehensive technology strategies that drive the organization’s mission, and overall strategic plan.
- Oversee operations of technology department, ensuring efficient and effective delivery of services.
- Lead initiatives to ensure smooth and effective digital transformation. This includes fostering a culture of continuous improvement and innovation within the organization.
- Collaborate with senior leadership to ensure technology initiatives align with organizational goals and strategic priorities.
- Manage relationships with technology vendors and service providers, building strong rapport with the ability to negotiate contracts as needed.
- Engage with key stakeholders to understand needs and ensure technology solutions meet expectations.
- Responds to highly escalated and sensitive member feedback to continuously improve technology services offered and provide high level service to members.
- Develop and manage the technology budget, ensuring efficient allocation of resources to meet strategic objectives and identify opportunities to optimize expenditures.
Program and System Oversight
- Accountable for the development and management of systems including but not limited to: software development, enterprise applications, artificial intelligence technologies, CRM utilization, cybersecurity, and digital transformation initiatives.
- Ensure Technology policies and processes are established and adhered to by the organization.
- Accountable for the planning, execution, and delivery of technology projects, ensuring they are completed on time, within budget, and with high quality standards.
- Drive the adoption of tools and platforms to improve operational efficiency and member engagement.
- Oversee the full, effective, and optimized use of programs in the portfolio.
- Provide expertise for increasing functionality and integration across all programs; lead efforts to research, design, and customize technological systems and platforms that improve member and staff experience.
- Oversee the planning, implementation, and tracking of the technology and digital transformation portfolio.
- Identify and mitigate risks associated with digital transformation, including technology, data security, and compliance.
Team Leadership and Development
- Provides direct employee supervision which includes the selection, training, performance management, compensation administration, and termination of employees.
- Serves in executive team member capacity as ne. Duties, activities, and responsibilities may change at any time with or without notice.
Professional Experience:
- Minimum of 10 years of progressively responsible functional leadership experience in technology management is required.
- Minimum 10 years of supervisory experience within a membership association or similar organization required.
Additional Knowledge, Skills, and Abilities:
- Proven track record of developing and implementing successful technology strategies and initiatives is required.
- Strong experience with CRM systems, AI technologies, and cybersecurity is required.
- Strong leadership and team management skills, with the ability to inspire and motivate a diverse team are required.
- Excellent communication and interpersonal skills, with the ability to build relationships with members and stakeholders, are required.
- Proficiency in using project management and technology tools is required.
- Ability to handle multiple projects simultaneously.
- Strong attention to detail.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions is required.
Education/Certification:
- Bachelor’s Degree in Information Technology, Computer Science or related fields is required.
- Master’s Degree preferred.
- Certified Association Executive (CAE) preferred.
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