Job Description

Capital Vacations is looking to add a Quality Assurance Representative to our Springfield Call Center. The QA Representative is in charge of closing each mini-vacation package sale. If you have several years of Tele-Sales experience and you are looking for a growth opportunity within a company, apply today!!

Shift: Additional hours may be required to cover shifts, meet deadlines and goals as necessary:

• Full-Time: Monday - Friday, No weekends, No holidays
• Full benefits, 401K, Paid Time off, local discounts

Principal Duties and Responsibilities:

• Verify and Close sales for our Tele-Sales Reps
• Ensure all vacation packages are fully qualified
• Assist our Tele-Sales Reps with any questions they may have
• Maintain excellent quality standards in compliance with set company guidelines
• Assists with the development of the call center training and QA process
• Assist Floor Managers with call monitoring, etc.
• Code records completely and accurately
• Set travel dates for the vacation package, at the customer's request

Education, Essential Training / Certifications, and Experience:

• CALLL CENTER EXPERIENCE REQUIRED
• SALES EXPERIENCE REQUIRED
• H.S. Diploma/GED required
• 3-5 Years - Quality assurance and/or customer service experience REQUIRED
• Report directly to Night Shift Manager.
• Some collegiate-level business classes are preferred.

Skills, Knowledge, and Abilities:

• Natural ability to close
• Good problem solving & decision-making skills
• Have the ability to handle rejection
• Tenacious, outgoing
• Confidence to perform within a short sales cycle.
• Must use excellent communication and stellar customer service skills while using proper phone etiquette.
• Must have the ability to identify, troubleshoot and resolve problems.
• Proficiency in PC programs such as Excel, Word, etc is helpful.
• Must work with a high sense of urgency in a fast-paced environment

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