Job Description

Job Title : Loss Prevention Investigator

Reports To: Loss Prevention Manager FLSA Status: Salary Exempt

Type of Position: Full Time Effective 10/30/24

Job Summary: The Loss Prevention Investigator will be responsible for planning, directing, and coordinating the protection, safeguarding, and security of company assets and employees with a focus on LP Investigations. This person will be the primary point of contact for investigations within the organization and for law enforcement agencies.

Essential Job Duties and Responsibilities:

Human Resources

• Regular attendance, punctuality, physical on-site attendance (if applicable), adherence to the Company’s established policies and the team member handbook.

Loss Prevention Investigator

Required Knowledge, Skills, and Abilities:

• Ensures the protection of all company assets while developing and effectively driving preventative security programs and initiatives.

• Conducts both Internal (Employee) & External (ORC) investigations, as well as periodic interviews, with travel as necessary.

• Leads Internal Investigations in coordination with Operations & Human Resources as it relates to losses or violations and develops action plans to mitigate future loss.

• Conducts both remote and in the field investigations for any type of loss to the organization (inventory, cash, etc.).

• Works with local teams for support during Robbery, Burglary, Workplace Violence, & Ethics Investigations.

• Works with Operations & Accounting to investigate and resolve large & consistent cash variances.

• Supports security vendor relationships and workflow including CCTV, physical security, alarms armored car, safes, and guard vendors.

• Supports evaluating current procedures, practices, and precedents for the organization’s activities and functions relative to Loss Prevention & Investigations; identifies and resolves issues.

• Performs audits from time to time of security related performance and assesses stores & home office security, including security equipment.

• Serve as Refuels liaison with public law enforcement, other agencies, and vendors as it relates to security and investigations.

Qualifications:

 High school diploma/GED; required.

 Associates or Bachelor’s in Criminal Justice, Legal Studies, Risk Management and/or Business; preferred.

 Prior investigations and interviewing experience; preferred.

 Wicklander-Zulawski Interview & Integration Techniques certification; preferred.

 Experience with MS Office; including Word, PowerPoint, & Excel.

 Strong analytical skills: able to identify trends and develop root cause solutions.

 Strong organizational skills: able to put together detailed reports and maintain case files.

 Strong oral and written communication skills & the ability to work with others at all levels of the organization.

 Must be comfortable working in an independent manner, able to multi-task, be flexible with change, and prioritize to the needs of the business.

 Typical schedule is Monday – Friday but must have a flexible schedule that meets the needs of the business (schedule may include evenings, weekends, and holidays).

 Responds to store-based emergencies.

 Working in an environment that requires walking, standing, lifting up to 50lbs, & other tasks that are common in an office or convenience store environment.

• Strong oral and written communication skills & the ability to work with others at all levels of the organization.

• Demonstrates urgency to solve issues with strong problem-solving, prioritization, leadership, & time-management skills.

• The ability to develop, organize, & facilitate meetings with clear intention to subordinates and outside departmental leadership.

Education and Experience:

 High school diploma/GED; required.

 Associates or Bachelor’s in Criminal Justice, Legal Studies, Risk Management and/or Business; preferred.

 Prior investigations and interviewing experience; preferred.

 Wicklander-Zulawski Interview & Integration Techniques certification; preferred.

 Experience with MS Office; including Word, PowerPoint, & Excel.

 Strong analytical skills: able to identify trends and develop root cause solutions.

 Strong organizational skills: able to put together detailed reports and maintain case files.

 Strong oral and written communication skills & the ability to work with others at all levels of the organization.

 Must be comfortable working in an independent manner, able to multi-task, be flexible with change, and prioritize to the needs of the business.

 Typical schedule is Monday – Friday but must have a flexible schedule that meets the needs of the business (schedule may include evenings, weekends, and holidays).

 Responds to store-based emergencies.

 Working in an environment that requires walking, standing, lifting up to 50lbs, & other tasks that are common in an office or convenience store environment.

Working environment and physical requirements:

• Driving Record with no major violations, including DUIs, as well as minimal moving infractions.

• Working in an environment that requires walking, standing, lifting up to 50lbs, & other tasks that are common in an office or convenience store environment.

Travel:

 Travel and overnight stays will be a regular part of this job and will vary based on the needs of the business.

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employment employer to all applicants and team members. Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.

The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

#WSSCORP

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

Job Tags

Similar Jobs