Job Description

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Client Site:  Washington, DC & Suitland, MD

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Full Time

* US Citizenship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) is unable to sponsor at this time.

 
Who We Are:
Tria Federal (Tria) is the premier middle-market IT and Advisory services provider delivering digital transformation solutions to Civilian, Defense, and Intelligence agencies across the federal sector. With a future-forward vision and a mission rooted in service, we bridge capability gaps to help government agencies work faster, grow smarter, and stay nimble in the face of change. Wherever our customers are in their modernization journey, we are the trusted navigator in the path to possible.

  Follow us on LinkedIn

#PoweringPossible

 
Who You Are:
You are a talented Help Desk Specialist with at least 3+ years of experience and a passion for thinking big, taking action, and delivering exceptional results. You are outcome-driven, quality-obsessed, and relentlessly focused on innovation as a value-driver for world-class delivery, client satisfaction, and performance . You’re looking to grow as a professional in a team-oriented environment where you can put your fingerprint on mission-critical projects impacting the citizens we serve.

Military Veterans and individuals with disabilities are encouraged to apply! 

 
About This Role:

TRIA-FEDERAL supports the Department of Labor, Bureau of Labor Statistics (DOL BLS) by providing IT support services. This position will be part of a team responsible supporting 3,000 user base. Via telephone, Email, remote tools supporting, this will also include walk and or deskside support

Responsibilities:

  The Help Desk Specialist Department provides all aspects of end-user and workstation support. This primarily includes workstation and printer installation and repair, configuration and support for operating systems, off-the-shelf software, custom application software, minor network cabling required for workstation installation, troubleshooting of workstation application problems, connectivity and performance, as well as user account management.

 

• Assists with implementing new commercial software and performs mid-level support tasks.
• Troubleshoots, diagnoses, and resolves PC software/configuration problems with minimal guidance on complex issues.
• Installs, tests, and configures software and/or monitors system/server performance, if required.
• Assists in evaluating and/or installing information center diagnostic tools, if required.
• Responsible for account management such as: resetting passwords, unlocking accounts, modifying user groups, creating accounts, and troubleshooting.
• Implements new commercial software and performs high-level support tasks.
• Troubleshoots, diagnoses, and resolves complex PC software/configuration problems.
• Evaluates and installs information center diagnostic tools, if required.
• Uses remote access/diagnostics software as required to identify and isolate problems.
• Trains new staff and users in the use of software and hardware.
• As required, handles incoming calls and system alerts, logs and refers the calls and alerts as appropriate, and assists users either in-person, over the phone, or both.
• Diagnoses causes of PC and printer hardware problems and failures; and repairs, replaces, and adjusts faulty PC and printer hardware components.
• Installs boards, peripheral devices, new PC’s and printers.
• Moves, reinstalls, and configures PCs, printers, and other devices while making any necessary network connections.
• Works with higher-level staff on system hardware and software problems.
• Prepares and provides directions/overviews of equipment setup procedures to other staff.
• Leads projects such as operating system and application upgrades.

 
The “Need-to-Have” Skills & Qualifications:

 

• One (1) year of experience using remote access/diagnostics software such as Microsoft SCCM.
• Two (2) years of experience in diagnosing and resolving PC, and printer hardware problems.
• Two (2) years of experience configuring and installing network switches.
• Three (3) years of experience leading help desk support teams.
• Three (3) years of experience in customer/user service, in providing technical and end-user support for commercial PC operating systems and COTS and/or custom applications software in person and over the phone.
• Three (3) years of experience with Microsoft Windows client or server operating systems.
• Three (3) years of experience in network operations and support.
• At least one (1) of these years must have been spent supporting a LAN with a minimum of 500 nodes.

  Professional Certifications:

A+, Microsoft Certified Processional (MCP), Windows 10 or similar

Education:

High School or equivalent, Technical or college degree

Clearance:

Ability to obtain & maintain a Public Trust Clearance 

Years of Professional Experience:

3+ years of experience 

 

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent walking, standing, and sitting within the work area.
• Ability to remain stationary for long periods of time.
• Ability to effectively communicate, including talking and hearing. ​​​​​

 
Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.
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Job Listing ID: job_20240827175559_KWFDMWLZTVLSJMOK ​​

 

Equal Employment Opportunity (EEO):

Tria Federal (Tria) is a Federal Contractor and EEO, OFCCP, VEVRAA, and Affirmative Action Employer.

As an Equal Employment Opportunity provider, Tria follows the protection of federal, state, and local law: Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, age, national origin, marital status, disability, veteran status, sexual orientation, gender identity or expression, marital status, or genetic information.

U.S. Citizenship is required for this specific opportunity as Tria is unable to sponsor at this time. All selected applicants will be subject to a Minimal Background Investigation (MBI) and a government security investigation (when applicable) depending on the specific program and position listed. This includes but is not limited to: meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to: criminal history, employment verification, education verification, drug testing, and creditworthiness.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to use or access the Tria careers website as a result of your disability, please request a reasonable accommodation by sending an e-mail to hrhelp@triafed.com or call (703) 229-5888. Include the nature of your request, along with your name and contact information.

Job Tags

Full time, Temporary work, For contractors, Local area, Remote job,

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