Job Description

Join the team that brings Crumbl Cookies to the Saginaw area. Relocation package is available if needed!

This position pays a base salary of $45k - $55k, depending on experience, plus monthly and quarterly bonuses earned by achieving target KPIs.

Crumbl is entrusting us with their powerful and popular brand, and we need a manager who is excited for the opportunity (and challenge) that comes with it. Our store is under construction - we plan to open in mid-2025 - but we're looking to fill this manager role ASAP. Thorough training resources will be available immediately upon hiring, because we want to do everything we can to help our manager hit the ground running. This person will play a large role in helping get the store set up (including hiring employees) before we open.

In the months prior to opening, your ability to regularly work (even if only on a part-time hourly basis, before transitioning to full-time salary) at the existing Crumbl store in East Lansing is an absolute must, so your training can be as comprehensive and effective as possible.

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. Duties for the general manager will include allocating budget resources, formulating and upholding policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities. Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.

The successful candidate for this role must possess excellent communication and time management skills, superior knowledge of business functions, an exceptional ability to handle stressful situations, and strong leadership qualities. The ideal general manager can account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization's image, and meet overall growth objectives.

Qualifications:

• At least 3 years of food/restaurant experience, including actual management experience for at least 1 year.
• High school diploma or equivalent.
• Valid driver's license, with reliable transportation.
• Must be able to regularly work shifts in East Lansing for training.
• Able to work extended hours during critical project phases.
• Able to work in a fast-paced environment, often as the decision-maker.
• Good knowledge of different business functions.
• Strong leadership qualities with excellent communication and interpersonal skills.
• Highly organized and a meticulous attention to detail.
• Strong work ethic with a proactive nature.
• Able to stand for extended periods of time.
• Able to lift, carry, or push/pull up to 50 lbs.

The ideal candidate also is/has :

• College degree in business management, culinary arts, communications or a related field.
• Strong desire for both personal growth and accountability.
• Has proven leadership skills, including conflict resolution, with large teams of 20+ employees.
• Understands that the manager is responsible and accountable for the performance of their team.
• Actively seeks out opportunities to mentor individual employees and, where appropriate, to work with Franchise Ownership to identify career paths for high-potential employees.
• Clear and consistent in communicating with team members through texts, emails and online calendars.
• Experience with inventory management.

Responsibilities:

• Overseeing daily business operations.
• Developing and implementing growth strategies.
• Keeping up-to-date on Crumbl best practices, by way of weekly Crumbl webinars and other resources.
• Training lower-level managers and staff on \The Crumbl Way\ on a regular basis.
• Hiring employees and managing staff scheduling.
• Managing inventory of cookie ingredients and various store supplies.
• Improving revenue, with an emphasis on increasing Average Order Value.
• Minimizing operational costs, where possible, to maintain strong profit margins.
• Evaluating employee performance and productivity.
• Analyzing accounting and financial data.
• Generating reports and speaking to performance.

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.

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