Job Description

ABOUT US

Maze of Life is a resource center committed to educating, redirecting, and empowering our clients to lead purpose filled lives. We offer a variety of classes and services designed to assist individuals in navigating life's challenges.

We use Cognitive Behavioral Therapy-based concepts and curriculum and are keen to help our clients progress in life for those who are truly ready to start the process of re-inventing themselves and becoming all that they could possibly imagine.

We are an entrepreneur-driven culture.

Community Liaison Coordinator

Community liaison is a term used to describe a position responsible for building engagement and cultivating relationships between an organization and the community it serves. Community liaisons act as a bridge between the two, ensuring that the organization benefits from the feedback, opinions, and needs of the people it serves while communicating relevant information about policies, programs, and services to the community.

The role of a community liaison is instrumental in managing and enhancing an organization's public relations and creating positive social change in the community. The position plays a key role in developing successful outreach programs and encouraging local residents to get involved in the organization's activities.

Community liaison professionals use their talents to develop strong ties with the community while learning how to keep the organization accountable for meeting the needs of its stakeholders. They work hard to establish trust and mutual respect between the community and the organization, and act as a point of contact for feedback and queries.

The importance and role of community liaison professionals are paramount in understanding and serving diverse communities. They collect data, monitor trends, and communicate important information with stakeholders. They also serve as advocates for the community and educate the organization about community concerns, ensuring the issues are not overlooked.

REQUIREMENTS

To be successful as a Community Liaison, you will need to have a strong, nuanced understanding of how communities work and what motivates individuals to become involved in their communities. You should be a skilled communicator who is comfortable with public speaking and capable of cultivating strong relationships.

Some of the other skills that are essential for this role include:

• Relevant experience, Required.
  • To qualify for this position, it is most important to have experience working within a community in some capacity. We are looking for candidates who have previous experience in community outreach or a related field, as this demonstrates an understanding of the unique challenges and opportunities of community engagement.

• Skilled Communicator, who is comfortable with public speaking.
  • The community liaison will be responsible for delivering engaging presentations and public speeches to various stakeholders, including community members, organizational representatives, and local leaders. 

• Ability to work autonomously and manage time effectively.
  • The ideal candidate will be responsible for working autonomously and managing time effectively to meet organizational goals. Strong autonomy and time management skills are essential for successfully navigating the dynamic demands of the role and achieving desired outcomes.

• Strong written and verbal communication skills
  • The Community Liaison Coordinator will possess strong active listening skills, demonstrating genuine interest and attentiveness to speakers while providing feedback to confirm understanding. They will carefully listen to community members' concerns and opinions, showing patience and avoiding interruptions.
  • In addition, effective verbal and written communication skills are essential. The coordinator must clearly articulate ideas and adapt tone and language to various contexts, ensuring proficiency in writing reports, memos, and other documents to effectively convey information to the community.

• Strong interpersonal skills and the ability to build relationships across different levels of an organization.
  • The ideal Community Liaison Coordinator will possess the communication skills necessary for building rapport and fostering relationships. Their role includes facilitating communication between community members and the organization, requiring trust-building, genuine interest, and effective conflict management. Additionally, establishing positive relationships with other community organizations is essential for collaboration and resource sharing.
  • Effective communication skills are crucial for success in this role. The coordinator must demonstrate active listening, clear verbal and written communication, and the ability to engage with diverse communities. Combined with their knowledge and expertise, these skills empower them to be effective communicators, advocates, and problem solvers for the community they serve.

• Ability to think creatively and develop innovative strategies for community engagement.
  • The community liaison will be responsible for thinking creatively and developing innovative strategies for community engagement. From Identifying unique opportunities to connect with community members to collaborating with stakeholders to brainstorm new ideas for engagement.
  • The ability to think creatively and develop innovative strategies is essential for fostering meaningful connections and enhancing community involvement.

• Strong knowledge of digital marketing and social media platforms
  • The ideal candidate will possess strong knowledge of digital marketing and social media platforms to enhance community engagement.

RESPONSIBILITIES

Day-to-day responsibilities will vary, but some of the tasks you can expect to encounter as a Community Liaison include:

• Attending meetings and events to represent the organization and connect with community members.
  • Networking with community leaders is another key part of your role as a community liaison. Community leaders can provide valuable insight into local issues and concerns, and they can help you build relationships with residents and other stakeholders. Attend local meetings and events, such as town halls and community festivals, to connect with these leaders and stay up to date on community happenings.
• Listening to community members' concerns and feedback and communicating them to the appropriate department or individual within the organization.
  
  • As a community liaison, it is essential to understand and manage community concerns to maintain a positive relationship between the organization and the community it serves.

• Developing and executing community outreach strategies to build strong relationships and promote the organization's initiatives.
  • This includes designing and implementing outreach programs tailored to target audiences, establishing partnerships with local organizations and community leaders, and organizing events and workshops to raise awareness. The coordinator will also monitor and evaluate outreach efforts to assess their effectiveness, making adjustments as needed, and will report on activities and outcomes to ensure alignment with organizational goals.

• Collaborating with other departments within the organization to ensure that community feedback and concerns are addressed appropriately.
  • This involves facilitating communication between community members and internal teams, sharing insights and recommendations based on community input, and working together to develop solutions that meet community needs.

• Managing social media accounts and updating websites to ensure that the community is well-informed about upcoming events and initiatives.
  • This includes creating and scheduling engaging content, responding to inquiries, and monitoring interactions to foster community engagement. The coordinator will also ensure that all information is current, relevant, and accessible, helping to promote participation and awareness of the organization's activities within the community.

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