Job Description

Were continuously looking for detail-oriented and thoughtful people in Indonesia to join our team. You'll be tasked with answering customer questions through phone calls and email and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Beach City Sports is your go-to intramural adult social sports league! Whether you're new to the area or looking to meet fresh faces, you are bound to build friendships with your teammates on and off the field. We offer beach volleyball, flag football, corn hole, kickball, one-day tournaments, and social events. Our social sports leagues are for everyone over 18 - no experience required. 

Tasks:

• Efficiently process incoming customer contacts through text, phone, and email.
• Diagnose and solve the customers problems.
• Communicate effectively via call, email, and chat with our customer.
• Strives for the one contact resolution goal and eliminates the need for follow-up.
• Go above and beyond to engage with customers.
• Coordinate effectively with peers and your manager.
• Contribute to a high-performance and friendly workplace culture.
• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

What were looking for:

• 2 years of experience in the customer service industry is a plus.
• Excellent written and verbal English communication skills.
• Willingness to work in night shift (2 AM 11 AM WIB) every 2 months.
• Strong problem-solving skills.
• Team player.
• Continuous learner.
• Good knowledge of G-suites (Google Docs, Gmail, Google meets, Calendar, and so on.
• Have your own device with a minimum of Intel Core-i5 processor or equivalent.

Benefits:

• The flexibility of working from home without having to go to the office.
• An international and diverse work atmosphere.
• Extensive opportunities to learn from, and work with high-performing colleagues in a fast-paced environment,

• Employment type: Part-time and Full-time, 25-45 hours per week. with good pay of $24-$29

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